krikya11 Privacy Policy

1. Introduction and Applicability

This privacy policy applies to the krikya11 platform. It is a legally binding document that explains how we handle your personal information when you use our website, open an account, play games, or use any of our other services.

krikya11 always puts user privacy first. We believe you should have full control over your information. By reading this policy, you will understand what data we hold, why we hold it, and how we use it.

This policy applies to users in Bangladesh. The minimum age to use our platform is 21. We do not knowingly collect information from anyone under 21.

2. What Information We Collect

krikya11 collects only the information directly needed to provide its services. The types of information collected are described in detail below:

2.1 Information You Provide Directly

• Full name, mobile number, and email address — provided at registration.
• Date of birth — required for age verification.
• bKash, Nagad, or Rocket mobile banking number — for processing transactions.
• National ID card or passport details — for identity verification and account security.
• User-chosen username and password — stored in encrypted form.

2.2 Automatically Collected Information

• IP address and device identifiers — for fraud prevention and security.
• Browser type, operating system, and screen resolution.
• A log of which pages you visited on the site and how long you stayed.
• Session information from cookies and similar tracking technologies.

2.3 Transaction Information

• Deposit and withdrawal history and amounts.
• Game history, bet amounts, and outcomes.
• Bonus activation and wagering activity details.

3. Purpose of Using Information

Collected information is used only for specific, legitimate purposes. krikya11 never sells your information to third parties under any circumstances.

3.1 Account Management and Identity Verification

Basic personal information is needed to create, maintain, and secure your account. Identity verification is carried out to prevent attempts to open multiple accounts and to block unauthorised access.

3.2 Processing Financial Transactions

Transaction information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket, and to ensure withdrawals are processed within 10 to 45 minutes.

3.3 Providing Customer Support

Your contact information is used to provide support 24 hours a day, 7 days a week via live chat and email. A history of issues is kept so that future support can be more effective.

3.4 Security and Fraud Prevention

IP and device information is analysed to detect unusual login patterns, suspicious financial activity, and potential account compromise.

3.5 Platform Improvement

Aggregate (non-personally identifiable) usage data is analysed to understand which sections of the site are used most, which types of games are most popular, and where users encounter problems.

4. Cookies and Tracking Technologies

The krikya11 website uses cookies and similar web technologies. Cookies are small text files stored in your browser that make your visit more convenient.

4.1 Essential Cookies

These cookies are essential for the core functionality of the site. They are used to keep login sessions active, carry out security checks, and remember language preferences. These cookies cannot be disabled, as the site does not work correctly without them.

4.2 Functionality Cookies

These cookies are used to remember your preferences and settings — for example, which game categories you spend most time on and which types of bets you prefer. This information is used only to improve your experience.

4.3 Analytical Cookies

Aggregate statistics are collected to understand site performance and user behaviour. This data is fully anonymous and is not used to identify you personally.

Cookies can be disabled from your browser settings. However, disabling essential cookies may affect some core functions of the site.

5. Data Storage and Security Measures

krikya11 applies multiple industry-standard layers of protection to keep your information secure.

5.1 Encryption

All data transfers are encrypted using SSL (Secure Sockets Layer) technology. Passwords are never stored in plain readable form — strong hashing algorithms are used. Mobile banking information is also stored in encrypted form.

5.2 Access Controls

Only authorised staff can view user information, and only within the limits required by their role. A log of every access is kept and reviewed regularly.

5.3 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, financial transaction records may be kept for as long as legally required.

5.4 Response to a Data Breach

If a data breach occurs, affected users will be notified as quickly as possible. Immediate technical steps will be taken to address the situation, and measures will be put in place to prevent a recurrence.

6. Data Disclosure and Third Parties

krikya11 may share limited information with trusted service partners in specific circumstances. This is always conducted under strict confidentiality agreements.

6.1 Payment Processors

The minimum information needed to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment gateway. This information is used solely for verifying and processing transactions.

6.2 Technology and Infrastructure Partners

Game software providers such as Evolution, Pragmatic Play, JILI, and Spribe may access the session data needed to ensure fair play in their games. Personally identifying information is not shared with them.

6.3 Legal Obligations

Minimum information may be disclosed when required by a valid court order, a formal request from a law enforcement agency, or the needs of a fraud investigation.

7. Your Rights Regarding Your Information

krikya11 believes every user has the right to full control over their own information. Your rights are set out in detail below:

7.1 Right to Access

You may request to see what information krikya11 holds on your account. Submit this request by contacting the customer support team.

7.2 Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. Use the account settings to update details such as your mobile number, email, or name, or contact the support team.

7.3 Right to Deletion

When closing your account, you may request that your personal information be deleted. However, financial transaction history may need to be retained for a set period for legal reasons.

7.4 Right to Data Portability

You may request a copy of the information you have provided in a structured format. Submit this request to the customer support team by email.

Read our Responsible Gaming guidelines for information on using the platform responsibly and keeping your information secure — including details on setting account limits and self-exclusion.

8. Protection of Underage Users

krikya11's services are for persons aged 21 and over only. We do not knowingly collect or process personal information from anyone under 21.

Age verification is mandatory at registration. If doubt arises at any later point, further identity verification may be requested. If it becomes known that information from an underage person has been collected, it will be deleted immediately and the associated account will be permanently closed.

9. Changes to the Privacy Policy

krikya11 may update this privacy policy from time to time. The method of notifying users may vary depending on the nature and significance of the changes.

9.1 For Significant Changes

If there is a major change to how information is used, a notice will be sent to the registered email address and posted on the site's main page. Sufficient notice will be given before the new policy takes effect.

9.2 For Minor Changes

For clarifications to wording or minor structural changes, only the "Last Updated" date on this page will be changed. It is recommended that you check this page regularly to stay aware of any changes to the policy.

Continuing to use the platform after any changes means you have agreed to the new policy. If you do not agree to the new policy, you may request that your account be closed.

Visit our About krikya11 page for more details on the overall terms of using the site and to get a clear understanding of your responsibilities and rights as a user.